Privacy Policy

Effective Date: [Insert Date]

TELL Project & Engineering Solutions ("TELL", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Further information about privacy in Australia can be found on the website of the Office of the Australian Information Commissioner (OAIC).

1. Collection of Personal Information

We may collect personal information when you interact with us, including when you:

  • Contact us via our website, email or phone

  • Submit an enquiry or request a proposal

  • Engage our project management, engineering or consulting services

  • Subscribe to updates or marketing communications

  • Apply for employment opportunities

  • Engage with us through social media platforms

The types of personal information we may collect include:

  • Full name

  • Company name and position

  • Contact details (phone number, email address and postal address)

  • Project and site information

  • Business and operational information relevant to our services

  • Payment and billing information

  • Employment and recruitment information (where applicable)

  • Any other information you voluntarily provide

2. Use of Personal Information

We may use your personal information to:

  • Provide project management, engineering and consulting services

  • Prepare proposals, quotations and project documentation

  • Communicate with you regarding enquiries, projects and services

  • Manage client relationships and ongoing service delivery

  • Process payments and maintain financial records

  • Improve our services, website and customer experience

  • Send marketing communications (where permitted by law)

  • Meet our legal, regulatory and contractual obligations

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Employees, contractors and consultants involved in delivering our services

  • Professional advisers, including accountants, legal advisers and insurers

  • Third-party service providers, including IT, cloud hosting, communications and software providers

  • Government agencies, regulators or authorities where required by law

  • Other parties with your consent or where otherwise permitted by law

We do not sell, rent or trade personal information to third parties for marketing purposes.

4. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

  • Secure cloud-based storage systems

  • Password-protected systems and user access controls

  • Multi-factor authentication where available

  • Data encryption and secure communications

  • Regular monitoring and maintenance of our systems

While we take reasonable precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Access and Correction

You may request access to the personal information we hold about you and request corrections where information is inaccurate, incomplete or out of date.

Requests should be submitted in writing using the contact details provided below.

Where appropriate, access may be provided by:

  • Supplying copies of documents

  • Providing a summary of information held

  • Allowing inspection of relevant records

We may charge a reasonable administrative fee for providing access where permitted by law.

In certain circumstances, we may refuse access where permitted under applicable privacy legislation. If access is refused, we will provide written reasons for our decision.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and analyse website traffic.

These technologies may collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

We may use services such as Google Analytics or similar tools to understand how visitors interact with our website.

You can manage cookie preferences through your browser settings.

7. Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content or security of external websites and encourage you to review their privacy policies before providing personal information.

8. Recruitment and Employment Information

If you apply for a position with TELL Project & Engineering Solutions, we may collect information relating to your qualifications, employment history, licences, certifications, references and other information relevant to recruitment.

This information will only be used for recruitment and employment-related purposes unless otherwise required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or technology.

Any updates will be published on our website together with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, please contact us:

TELL Project & Engineering Solutions
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]